Warranty & Returns

PluggedSolar  warrants to the original consumer purchaser that its product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period, subject to the exclusions as narrated in this document. This warranty statement is total and exclusive warranty obligation.

 

WARRANTY PERIOD

The warranty period for its solar power products (off-grid and grid-tie kits) is Five (5) years. All other products have warranty of One (1) year. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.

In addition to PluggedSolar  ’s warranty, there is warranties given by the solar panel manufacturer and grid tie inverter manufacturer. Solar Panel manufactuer has limited performance warranty of 25 years and grid tie inverter manufactuer has warranty of at least 5 years. The precise terms and conditions of each warranty as set forth by each manufacturer can be obtained by Owner from the manufacturer’s website or contact.

The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. 

REMEDY

PluggedSolar  will repair or replace any of its products that fail to operate during the applicable warranty period due to a defect in workmanship or material.

EXCLUSIONS

PluggedSolar  ’s warranty does not apply to any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use.  

30 DAY RETURN POLICY- No Question Asked

PluggedSolar  will provide the full refund. The product should be returned in original condition to PluggedSolar  . The return takes about 10 days to process.

HOW TO RECEIVE SERVICE

To obtain warranty service, you must contact our customer service team via email at support@pluggedsolar.com.